Returns & Exchanges

Due to the perishable nature of our fresh-baked cookies, Levain Bakery™️ does not accept returns or exchanges. However, if your order arrived damaged or you are unsatisfied with your experience, we are committed to making it right.

1

Inspect Your Delivery

Upon arrival, please check your cookie tin or box for any signs of transit damage or missing items.

2

Document the Issue

Take clear photos of the packaging and the product to help our team understand what went wrong with your order.

3

Contact Cookie Support

Email our customer service team within 14 days of delivery with your order number and the photos you collected.

4

Resolution Process

Our team will review your claim and may offer a replacement shipment or a credit toward a future delicious purchase.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing