Frequently Asked Questions

Everything you need to know about our world-famous cookies.

How are the cookies shipped to ensure freshness?

All cookies are baked fresh daily and shipped via expedited shipping. Each cookie is individually wrapped to maintain its signature texture and flavor during transit.

Do you offer vegan or gluten-free options?

Yes, we offer a dedicated Vegan Gluten-Free Chocolate Chip Walnut cookie that captures the same decadent experience as our original recipe.

What is the best way to reheat my cookies?

For that fresh-from-the-oven experience, we recommend heating your cookies in a 350°F oven for 5 to 10 minutes until warm and gooey.

Can I schedule a delivery for a specific date?

Yes, during checkout you can select a preferred delivery date to ensure your treats arrive exactly when you need them for special occasions.

Do your products contain allergens?

Our cookies are processed in a facility that handles tree nuts, peanuts, wheat, eggs, and dairy. Please check the specific ingredient list for each flavor before ordering.

What is your return policy for food items?

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact our team within 24 hours of delivery.